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E-Filing FAQ
Frequently Asked Questions Explain Error Messages

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Court Rejection: Validation Court Rejection: Validation Court Rejection: Prosecutors Only Court Error Messages Judicialink Error Messages
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Court Rejection: Validation

After your filing is acknowledged and received, the court's computer validates your data entry based on the court's business rules, checking document types, case types, party types, and other details. This error message means the data entry did not pass the validity check. Focus on the specific message after the words "The message from the CMS is" to understand what needs to be corrected.

If you want to get your data entry back without re-entering it, use the "Restore Session" feature by going to "Filing History," then "Tracking" for the rejected filing in question, then "Restore Session."

In an Adoption case, you must file the "Report of Adoption" form along with the Petition, using the "Vital Statistics/UDOH Form" document type.

The case you are trying to file in has been consolidated into another case number. The old case number still exists in the court system but prohibits filing. If you want to file in this case, you must open it using the new case number.

The case you are trying to file in has been transferred to another court with a new case number, which is given in this message. The old case number still exists in the court system but prohibits filing. If you want to file in this case, you must open it using the new court and case number.

The case you are trying to file in has been transferred to another court with a new case number. The old case number still exists in the court system but prohibits filing. If you want to file in this case, you must open it using the new court and case number. In order to get the case number, you can contact the clerk or do a case search in xChange.

The court's computer considers this case type an interpleader case type, so it prohibits using the "Counterclaim" document type or the "Answer and Counterclaim" document type. In an interpleader case type, "Petition for Adjudication" or "Counter-Petition for Adjudication" is appropriate. If this is a problem, Judicialink recommends filing your document using "Other," then contacting a court clerk to charge the appropriate fee in the case, then paying the fee using the court's payment portal on www.utcourts.gov.

In most cases, this error message means you have filed in the wrong court. This court is not allowed to initiate the case type you chose. This error often comes up when there are multiple courts in one county, in which case there is usually one court designated as the main one, and most case types must be filed there.

In a Divorce/Annulment case, you must file the "Certificate of Dissolution" form along with the Petition, using the "Vital Statistics/UDOH Form" document type.

You cannot use the "Decree - Domestic (Proposed)" document type in a case that is flagged as already having ended in a Decree. Order (Proposed) is one appropriate option.

There is an issue with the party types you chose in the dropdown boxes. On the parties menu, make sure you have at least one party where the party role dropdown box shows either "Defendant" or "Respondent."

Please enter a more specific document name. Document types such as "Motion," "Order (Proposed)," and "Other" require you to enter a more specific name.

The "Decree - Domestic (Proposed)" document type cannot be used in this case type.

The document type "Notice of Removal to District Court" is for small claims appeals and must be filed in the new district court case number created by the court clerk.

This case type is not accepted in this court. This error often means you filed in the wrong court, but could also mean the case type has been taken from the approved list.

Each case type requires a certain document type to be the "case initiating" document type. In most cases this is a "Complaint," but some case types require a different document type to be the case initiator.

More than one of your documents are considered a "case initiating" document type. Each case type requires a certain document type to be the "case initiating" document type, but only one is allowed.

This case is the protective order case. In most cases, you get this error because you tried to file in the wrong case and you intended to file in the divorce case or similar case. However, if you actually intend to file a copy of Petition to Modify in the protective order case, you may use "Other."

This is an error with the party roles you chose in the dropdown boxes. In 2014, the courts made up a rule that "Respondent" is not an appropriate party type in probate cases or adoption cases. This rule does not necessarily make sense in all its applications, but in order to get around it, use "Other Party" for your Respondent instead, unless a more specific party type works.

Since this is a small claims case filing, the "claim amount" in your data entry must be specified and within the small claims limits. If you left it as "unspecified," that is also considered outside the small claims limits.

In most cases, this error means you have filed in the wrong court. The court's business rules have limited this specific court to cases of $20,000 or less.

In most cases, this error means you have filed in the wrong court. The court's business rules have limited this specific court to cases of less than $20,000.

In most cases, this error message means you have filed in the wrong court. This court is not allowed to initiate the case type you chose. This error often comes up when there are multiple courts in one county, in which case there is usually one court designated as the main one, and most case types must be filed there.

You have filed in the wrong court. This court is not allowed to initiate the case type you chose. This error often comes up when there are multiple courts in one county, in which case there is usually one court designated as the main one, and most case types must be filed there.

The court's records do not have this attorney down as an active attorney. If the attorney is in fact active, it may help you to know that the court's records tend to lag behind the bar's records, by as much as two weeks according to court sources, so if the bar status was updated but you are still getting this error, you may need to contact the court's help desk to update the attorney's status more quickly than their usual process. 801-578-3850.

The court performed a last-name/bar-number match and it failed. After the words "name in court system," it should in most cases show the name as the court system currently has it. Check your Settings => Attorney Profile to make sure that the last name field is spelled exactly as the court records have it.

On menu #5 - Required Details - you neglected to enter a case type. To restore your data entry without having to re-enter it, go to Filing History => Tracking => Restore Session.

This is an error with the party roles you chose in the dropdown boxes. This case type is expecting at least one "Petitioner" in the list, and at least one "Minor Child" (for minor child adoptions) or "Adoptee" (for other adoptions).

This is an error with the party roles you chose in the dropdown boxes. This case type is expecting at least one "Petitioner" in the list.

This is an error with the party roles you chose in the dropdown boxes. This case type is expecting at least one "Petitioner" in the list, and at least one "Minor Child."

This is an error with the party roles you chose in the dropdown boxes. This case type is expecting at least one "Petitioner" in the list (normally the person who wants to be appointed guardian), and one "Incompetent/Incapacitated Person" or "Protected Person" (the proposed ward).

This is an error with the party roles you chose in the dropdown boxes. This case type is expecting at least one "Petitioner" and at least one "Decedent" (the dead person is supposed to be listed as a party).

This is an error with the party roles you chose in the dropdown boxes. This case type requires at least one "Petitioner" in the list, plus at least one party who is not a "Petitioner."

This is an error with the party roles you chose in the dropdown boxes. This case type requires "Petitioner," "Respondent," and "Minor Child," at least one of each.

This is an error with the party roles you chose in the dropdown boxes. This case type requires one "Plaintiff" or "Petitioner", and one "Defendant" or "Respondent" or "Incompetent/Incapacitated Person."

This is an error with the party roles you chose in the dropdown boxes. This case type requires exactly one "Petitioner" and exactly one "Respondent."

This issue usually results from a bug in Judicialink. Please feel free to contact us.

This document type is not allowed in the case type you are filing in. It is allowed only in the "Other Probate" case type.

Court Rejection: Validation

After your filing is acknowledged and received, the court checks the formatting of your files, among other things. This error means there is a problem with one or more of your files.

For the most part, the advice to go to this page is incorrect and should be taken with a grain of salt. It is part of the court's error message, but it leads you to a page that is rarely helpful and quite voluminous. You will usually do better to consult this error list or to call for support.

Most RTF issues can be solved by simplifying the encoding. On machines running Windows, this can be done by opening and re-saving using Wordpad. Wordpad is a simple, cheap word processor that comes with Windows for free. We use it because Wordpad has so few features that it is incapable of producing most encodings that offend the court's validators.

The solve-all is to open the document in Wordpad then save it from Wordpad (giving it a slightly different name so you know which document Wordpad made). There are two ways to open Wordpad: (1) Go to the Start Menu and type in Wordpad. (2) Go to your file folder, right click on the RTF giving you problems, then click "Open With" ... then look for Wordpad.

There are alternatives to using Wordpad. Re-typing the document from scratch is one option. If you are on a Mac and do not have Wordpad, the TextEdit app has a similar effect to Wordpad. Judicialink's auto-pleading also produces court-friendly RTFs, although the formatting is very limited. In Word, the "Document Inspector" feature sometimes helps you find and remove offending encodings. Same with Wordperfect's "reveal codes" feature.

If your document is an RTF document, the court's computer thinks your RTF has fillable fields. The courts reject this type of document because they have had issues with filled data not transmitting reliably. You need to get rid of the encodings that make the court think it is fillable. You may consider using the RTF solve-all above if that is available on your computer.

If your document is a PDF document, the court's computer thinks your PDF is fillable. The courts reject this type of document because they have had issues with filled data not transmitting reliably. You need to get rid of the encodings that make the court think it is fillable. There are several ways to do this, but two simple ones are: (1) print and re-scan, or (2) open the PDF and 'print to PDF' (giving it a different name).

The court's computer thinks your PDFfileis not a valid PDF. In my experience, when this error message happens, more than half the time the PDF is not in fact invalid, but there is something in the encoding offending the court's validator. Some of the time, however, the PDF is in fact invalid, so please do a quick check by trying to open it in Adobe Acrobat Reader. After checking that it is valid, I recommend one of two ways to deal with the offending encoding: (1) print and re-scan, or (2) open the PDF and print to PDF (give it a slightly different name so you know which one was re-printed). If a re-filing still doesn't work, please feel free to contact us and we'll troubleshoot.

The court's computer thinks your PDFfileis security protected and may not be able to be opened by the court. Please remove all security. Printing and re-scanning may do the trick.

The court's computer thinks your RTFfilehas "revision tracking" encodings in it. In my experience, most people who complain about this error did not in fact have revision tracking.You may consider using theRTF solve-allabove if that is available on your computer.

The court's computer thinks your RTF file has a "drawing object" by looking through the encoding. The most common drawing objects are lines in your caption. You are not allowed to use lines or shapes from the drawing menu because those do not translate well to the court's side. You may consider using theRTF solve-allabove if that is available on your computer.

The court's computer thinks your RTF file has a "header" or "footer" in it. In my experience, many people call saying they do not know what it is talking about.You may consider using theRTF solve-allabove if that is available on your computer.

The Utah Courts have issues with several types of formatting in RTF files. Images, scans of any kind, bar codes, QR codes, and anything else that is not made of text or table borders tends to be prohibited. Try to look through your RTF and eliminate anything that is an image or acts like an image when you click on it. If it is unclear where the image is, you may try theRTF solve-allabove if that is available on your computer.

The court's computer thinks your RTF file is not a valid RTF. It is possible that you saved it as something else and renamed it as an RTF, so that it is not in fact encoded as an RTF. If you are certain your RTF is in fact an RTF, you may consider using theRTF solve-allabove if that is available on your computer to simplify the encoding.

Court Rejection: Prosecutors Only

Your are filing in the wrong court. The court you have chosen is limited as to what severity of charge it can handle and cannot accept the severity you chose.

You cannot file an Information with this Citation number because it already has a case number associated. You may file an Amended Information in the existing case, however.

One of the charges you entered requires you to enter a "clocked speed" and this is missing.

Please review the violation date for this charge. Many charges have limits on what the violation date can be.

You cannot file an Information with this Citation number because it already has a case number associated, and it appears that the court has marked this case as having all charges disposed of, so several other filing types may also be prohibited.

Court Error Messages

A status of 'deferred' means that the court experienced an internal error in the docketing process. DO NOT REFILE until the deferred filing is resolved. Judicialink does not receive the status message for deferred filings; only the court help desk has it (801-578-3850).

The most common cause of deferred filings is credit card issues. If this is the cause, the court will repeat the charge attempt the next day, push the filing through regardless, and have the clerk contact you for payment if necessary. If the deferred filing is for another reason (sometimes they happen because of timing errors, unusual attributes in your data entry, or other reasons), it will usually resolve into an acceptance or rejection the same day. You may feel free to contact Judicialink if you need to understand more about deferred filings. Although Judicialink will not have the status message, Judicialink has experience with these issues can give you guidance and understanding of the process.

Judicialink Error Messages

This error always means the login email and password you entered do not match. It has nothing to do with billing or anything else. If you have forgotten your password, you may reset it using the "Forgot password? Click here" link. If you have forgotten your login email, please contact us.

The court provides Judicialink a table specifying which document types are allowed in which case types. For the most part, Judicialink requires that the rules in this table be followed, although there are some instances where the court's server does not prohibit the document type on the back end and Judicialink chooses to allow it on the front end. Most of the time, you will be able to choose another document type. Please contact Judicialink if you have questions when you get this error.

This error comes up on the "Attorneys" menu while filing a new case. Use the "Representing" dropdown box and check the parties each listed attorney represents. This box normally auto-fills with the first party listed in the "Parties" menu, but adding and removing attorneys or unchecking the box can cause it to be left unchecked.

Judicialink requires you to use the word "unspecified" if you are to leave damages unspecified in a case, because it might affect the filing fee. From the court's perspective, when damages are unspecified it means they have no limit, so there can be no filing fee reduction nor small claims filings with unspecified damages.

For certain document types like "Motion," "Order (Proposed)," and "Other," the court requires us for you to put a little bit of detail in the name so that those looking at the case will know what the document is about. For example, "Motion to Continue," "Order (Proposed) Extending Time," etc. Normally you should just use whatever is on your pleading for the document name.

This error comes up in context of creating a new account. Use the "Can File For ..." and "Can Edit Profile of ..." dropdown boxes to ensure that each attorney has at least one use who can file for them and edit profile for them.

The court imposes a 7 MB limit on documents (which is the same as 7,000 KB). This limit applies to the sum total of sizes for all files you are submitting in a single submission.
This error comes from a file size issue and has nothing to do with the number of pages in your document. The size of your file may depend on how efficient your scanner software is and other factors. In order to check your file size, you can go to the file folder where the document is located and either (1) hover the mouse over the file name (a bubble should pop up including the size) go to "Details" view, (2) open the file "properties," or (3) put the folder in "Details" view.

If you get this error, something is wrong with your credit card number, meaning the number itself was entered incorrectly. It does not mean there is anything wrong with your account, because Judicialink does not check that. It just means Judicialink ran the checksum algorithm for your card provider to determine whether this is a possible valid number or not, and the number you entered failed. Usually this results when you entered a digit incorrectly. You will need to re-enter the number, then re-attempt your action, and Judicialink will then run the checksum again.

The courts require us to submit addresses for every party except when the party type is "Minor Child" or "Decedent." All that we are required to do is to require you to enter some text, any text, in Address Line 1. If the address is unknown or private or has any other issue, you may enter any text denoting that in Address Line 1.

The e-filing system is built on the court's legacy computer system, CORIS (Courts Information System), and that system has certain restrictions in how names can be entered. Periods, commas and other fairly normal non-alpha characters are prohibited. Although this may sometimes result in awkwardness, especially when you are entering the name of a business entity, it is an awkwardness that everyone shares. It may help to be aware that all the names you enter in the data entry are merely clerical matters, and the legalities of your filing are usually controlled by the content of your documents, and not usually by the metadata you enter.

Judicialink gives this error when it receives a file upload but the content is blank. That usually means something went wrong with the upload. Try again and feel free to contact us if you need help.

The courts give Judicialink a table of which document types must be filed with credit card information. Some document types are "always charge" document types and some document types are "sometimes charge" document types (e.g. the court will use the values you choose in dropdown boxes to determine whether to charge). If your document type is "Amended Complaint" or "Amended Petition," it is rare that the document will charge (charging with those document types may happen if your amount at issue puts you in a different filing fee category than the original filing or if there is a jury demand, for example, but usually not otherwise).

When you choose the "Judgment" or "Default Judgment" document type, the court needs to record judgment amounts information. You can find the menu options to enter it on the "Required Details" menu.

This error comes up when you reach the "Review and Submit" menu but an attempt to enter the credit card failed. Press the "Choose Card" button again to choose another card, then when you get back to the "Review and Submit" menu it should re-process. You can force it to re-process by pressing "Review and Submit" again.

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