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E-Filing FAQ
Frequently Asked Questions Explain Error Messages

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How to File ... Judicialink Features Notices Questions Account Questions Billing Questions Error Messages Questions
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How to File ...

Option #1. Initiate a New Civil Action: Click the CREATE button.

1. Parties. The system expects you to choose a "Petitioner" and a "Decedent." Make sure to choose those party roles in the dropdown box, or the submission will be rejected. Do not choose "Personal Representative" as a party role. Add as many other parties as needed. The courts asks us to have you enter everyone who is entitled to notice as a party. You may choose Heir or Other Party or whatever other party type is appropriate.

4. Documents to File. The system expects you to choose "Petition" as the document type for your initial application for probate. You may enter whatever you want in the name field.

5. Required Details. Under "Case Type," choose "Estate Personal Rep" from the dropdown box. This is the most correct case type. "Other Probate" is acceptable to most courts as well, but the case may be named in an unexpected way if you choose this option. "Estate Personal Rep" is the most correct for both formal and informal probates.

Wait to file your "Letters (Proposed)" until the case has a case number and you go back in to file in an existing case. The "Letters (Proposed)" document type is not allowed on initial filings, only on existing cases. When filing your "Statement of Informal Probate" to be signed by the clerk, most filers choose "Order (Proposed)."

Option #1. Initiate a New Civil Action: Click the CREATE button.

1. Parties. The system expects you to choose a "Petitioner" and either a "Minor Child," "Incompetent/Incapacitaed Person," or "Protected Person."Make sure to choose those party roles in the dropdown box, or the submission will be rejected.Add as many other parties as needed.

4. Documents to File. The system expects you to choose "Petition" for your guardianship petition.

5. Required Details. Under "Case Type," there are a few different Guardianship case types. Choose the one that appears correct for your needs.

Option #1. Initiate a New Civil Action: Click the CREATE button.

1. Parties. The system expects you to choose a "Petitioner" and a "Respondent." Make sure to choose those party roles in the dropdown box. If there are children, you are also expected to make them parties, using "Minor Child" for party role. If your case type is a paternity (PA) or custody/support (CS), at least one child is required. If it is a divorce/annulment (DA) the system does not require a minor child, since some divorces have them and some don't.

4. Documents to File. The system expects you to choose "Petition" for your initial petition. To regiser foreign orders, choose "Request to Register."

5. Required Details. Under "Case Type," choose a family law case type, such as Divorce/Annulment, Paternity, Custody and Support. For registering foreign orders, choose UIFSA, or UCCJA.

Option #1. Initiate a New Civil Action: Click the CREATE button.

1. Parties. The system expects you to choose a "Petitioner" and a "Respondent." Make sure to choose those party roles in the dropdown box.

4. Documents to File. The system expects you to choose "Petition" for your initial petition.

5. Required Details. Under "Case Type," choose "Protective Orders."

6. Review and Submit. If you've chosen the correct case type, then you should not be asked for a credit card on this menu.

Option #1. Initiate a New Civil Action: Click the CREATE button.

1. Parties. The system expects you to choose a "Petitioner" and a "Respondent." Make sure to choose those party roles in the dropdown box.

4. Documents to File. The system expects you to choose "Petition" for your initial petition.

5. Required Details. Under "Case Type," choose "Civil Stalking."

6. Review and Submit. If you've chosen the correct case type, then you should not be asked for a credit card on this menu.

Option #1. Initiate a New Civil Action: Click the CREATE button.

1. Parties. The system expects you to choose a "Petitioner" and a "Respondent" and "Minor Child" for each child. Make sure to choose those party roles in the dropdown box.

4. Documents to File. The system expects you to choose "Request to Register" for your initial filing.

5. Required Details. Under "Case Type," choose "UCCJA" or "UIFSA" as may be appropriate.

Option #1. Initiate a New Civil Action: Click the CREATE button.

1. Parties. The system expects you to choose a "Plaintiff" and a "Defendant" at minimum. Make sure to choose those party roles in the dropdown box.

4. Documents to File. The system expects you to choose "Foreign Judgment" for your initial filing.

Option #1. Initiate a New Civil Action: Click the CREATE button.

1. Parties. The system expects you to choose a "Plaintiff" and a "Defendant" at minimum. Make sure to choose those party roles in the dropdown box.

4. Documents to File. The system expects you to choose "Small Claims Affidavit" for your initial filing, not "Complaint."

5. Required Details. Under "Case Type," make sure to choose "Small Claim."

Filing Court: Make sure you are filing in an appropriate justice court. Small claim will be rejected if you try to file it in a district court that doesn't accept small claims.

Option #1. Initiate a New Civil Action: Click the CREATE button.

1. Parties. The system expects you to choose a "Plaintiff" and a "Defendant" at minimum. Make sure to choose those party roles in the dropdown box.

4. Documents to File. The system expects you to choose "Complaint" for your initial filing.

5. Required Details. Under "Case Type," choose one of the tort case types:

Usually, you will file it as an "Other" document type. Early on in e-filing, the court had a document type for attorney-signed subpoenas called "Subpoena - to File," but they asked us to remove that from our lists in 2014. In the rare case that you need to get the court to issue the subpoena instead of just signing it as an officer of the court, you may file a "Subpoena - to Issue (Proposed)" document type in RTF. However, this is not common.

If the Summons is already served and you have a return of service, use "Summons on Return," which expects a combined summons and return of service. If it is not already served, you can file it as an "Other" document type. Early on in e-filing, the court had a document type for attorney-signed summonses called "Summons - to File," but they asked us to remove that from our lists in 2014. In the rare case that you need to get the court to issue the summons instead of just signing it as an officer of the court, you may file a "Summons - to Issue (Proposed)" document type in RTF. However, this is not common.

File a "Request for Audio Recording" document type. It will charge you the fee.

E-filing applies to "documents," not "things." Filing of "things" is to be arranged with the court clerk.

E-filing applies to "documents," not "things." Filing of "things" is to be arranged with the court clerk.

E-filing applies to "documents," not "things." Filing of "things" is to be arranged with the court clerk.

You will need to file the notice of bond and pay the bond separately.Becausebonds are of varying amounts and that does not work well withthe way the court sets up fee payment, there is no way to pay via the e-filing service provider for a bond. In order to pay, the court clerk has to first enter the bond amount on the case and then you can pay it online via the court's payment portal on www.utcourts.gov.

E-filing service providers like Judicialink cannot do anything to a document once it is filed. The court may have some power over the documents once they are filed, but they are very strict in how they exercise that power, and they will usually tell you that the document cannot be taken out of the incorrect case. They may help you label the document as a misfiling, but might also require you to file a request for data correction to do so. However, since that is their matter and not ours, you may contact the appropriate court clerks to see what options and procedures they may have for you.

E-filing service providers like Judicialink cannot do anything to a case once it is filed. Ordinarily, the court will require you to dismiss and re-file, and you will have to work out with them whether they will give you any waivers or refunds of the filing fee.

Please look at the error message, and consult our error message explanations in this FAQ page (button near the top). If you are not getting enough help from these pages, please feel free to contact us.

Go to the Filing History menu, near the top of the white space under the filing tab.

Acceptance of Appointment -- "Other"
Decree of Adoption -- "Order (Proposed)"

Notice to Appear or Appoint Counsel -- "Other"
Proof of Service -- "Return of Service"
Statement of Discovery Issues -- "Other"
Stipulation -- "Other"
Summons -- "Other"
Subpoena -- "Other"
Waiver of Notice -- "Other" (please do not use "Waiver of Interest." It's different)

Judicialink Features

Judicialink can file in all Utah district and justice courts. Judicialink cannot file in appeals courts or juvenile courts. To file in Juvenile Courts, you must sign up for the CARE system. The appeals courts have their own filing rules and system.

Judicialink can file in all case types available in Utah district and justice courts. If you are a prosecutor, you also need to work with the administrative office of the courts to authorize you for each court and agency, and to use Judicialink to file in them.

Judicialink can file any document type in a district or justice court case, but it may not always be obvious which document type to use. Our document type list comes from the court.

Filing fee payments are charged during the e-filing process. Judicialink helps you get your card information to the court, but the court, not Judicialink, does the actual card charging. The courts accept Visa and Mastercard only for filing fee payments. The courts use a third party, Heartland Payment Systems, to outsource their PCI compliance with credit cards, so that neither Judicialink nor the court holds onto your credit card information for filing fee purposes. Judicialink first forwards you to the Heartland site, then Heartland sends you back to Judicialink and provides Judicialink with an encrypted token to send to the courts with your filing(this token does not actually contain your card information but allows Heartland to find it). The courts then use that encrypted token to cause Heartland to charge your card the filing fee.

The court does not tell you the filing fee at any point during the filing process. It uses the details of your filing, such as the case type, document types, amounts at issue, jury demands, and so on, to determine what the correct fee is. Because this is the process, Judicialink cannot advise you beforehand what the fee will be, but instead refers you to the court's published fee schedule, which the courts update based on the statute.

Option #2. Open Any Case. Enter the court and case number and click Open.Alternatively, if the case is in your recent cases list, you can use Option #3. Open from Recent Cases List

If you are an attorney of record on the case, you will also be able to see the docket report and download documents.The court, not Judicialink, keeps a record of which attorneys are attorneys of record on each case. If you are not an attorney of record on the case, you will be able to file documents but not see them.

If you are an attorney of record on the case, you will also be able to see the docket report and download documents.The court, not Judicialink, keeps a record of which attorneys are attorneys of record on each case. If you are not an attorney of record on the case, you will be able to file documents but not see them.

Option #2. Open Any Case. Enter the court and case number and click Open.Alternatively, if the case is in your recent cases list, you can use Option #3. Open from Recent Cases List

If you are an attorney of record on the case, you will also be able to see the docket report and download documents.The court, not Judicialink, keeps a record of which attorneys are attorneys of record on each case. If you are not an attorney of record on the case, you will be able to file documents but not see them.

Use the Checkboxes on the left to determine which documents are to be downloaded in a zip file.

Press the "Download All (Zip File)" button when ready to download in a zip file.

You can set up multiple logins for an attorney by going to Settings => User Permissions. Any staff members assisting the attorney whom you would like to log in using their own e-mail address can be added on this menu. Filing rights allows them to file for the attorney. Account rights allows them to edit the profile and user permissions.

No. To file using an e-filing service provider like Judicialink, you must know the court and case number. The right to do case searches (by party name and other details) is reserved exclusively to the court's xChange service and was intentionally withheld from the e-filing service providers by the courts, along with the right to see and download documents without being an attorney of record. The xChange service cannot e-file, however.

No. Court clerks can set up hearings, but e-filing service providers cannot at this time.

No. Early on in e-filing, the docket reports Judicialink got from the court would contain minute entries, but they would be cut off after 30 characters. After a few years, the courts decided to stop providing minute entries to e-filing service providers altogether. Now, they can be obtained only through the xChange service.

Notices Questions

The court, not Judicialink, keeps a record of which attorneys are attorneys of record on each case. Whenever a filing is made to the case, the courts send (1) an XML notification to the e-filing service provider of each attorney of record, and (2) a direct courtesy email to each attorney of record based on e-mail information from the Utah State Bar. When Judicialink receives an XML notice for an attorney, it follows that attorney's notification rules and sends out an e-mail, which can be customized in Settings.

The Utah Rules of Civil Procedure govern what constitutes effective service. See especially Rule 5.

There are a few different types of notices Judicialink sends out: (1) Notices of Electronic Filing, which attach the document because the court sends us the document in XML, (2) Notices of Case Activity, which do not attach the document because the court does not send it, (3) Receipts, which show a filing you made and state how muchwas charged as a filing fee, if any, and (4) Rejection notices, which show that a filing was rejected and give a message from the courts.

Go to Settings => Notification Emails (menu near the top of the white space).

Before contacting Judicialink, it may be helpful first to check whether the notices are getting placed in a junk/spam folder or deleted by your e-mail provider. It is more and more common these days for e-mails to be junked or spammed in an undesired way by the AI algorithms used for junking.

It may also be helpful, before contacting Judicialink, to look at the record of what notices Judicialink is receiving by going to the Notifications menu (near the top of the white space under the Filing tab). This menu will show you a record of all notices received by Judicialink on your behalf. You can cross-compare this list with your e-mails received.

It may also be helpful, before contacing Judicialink, to clarify which e-mails should be receiving notices by going to the Settings => Notification Emails menu (near the top of the white space under the Settings tab). You may check the general rule and the case by case rules.

When you contact Judicialink, please try to be ready with as specific information as reasonably possible. The more information you have, the quicker and higher quality response Judicialink can give. Judicialink can check its mail delivery reports to see whether e-mails are being properly sent and whether your mail server says it is receiving them or not.

Before contacting Judicialink, it may be helpful first to check whether you are listed as an attorney of record on the cases in question. You can check this easily by opening the case using Judicialink. If you are an attorney of record, it will show you the documents and allow you to download. You can also see which attorneys are of record by clicking on the case title (a pull-down menu will open).

It may also be helpful, before contacting Judicialink, to look at the record of what notices Judicialink is receiving by going to the Notifications menu (near the top of the white space under the Filing tab). This menu will show you a record of all notices received by Judicialink on your behalf. You can cross-compare this list with your e-mails received.

It may also be helpful, before contacing Judicialink, to clarify which e-mails should be receiving notices by going to the Settings => Notification Emails menu (near the top of the white space under the Settings tab). You may check the general rule and the case by case rules.

When you contact Judicialink, please try to be ready with as specific information as reasonably possible. The more information you have, the quicker and higher quality response Judicialink can give. Judicialink can check its mail delivery reports to see whether e-mails are being properly sent and whether your mail server says it is receiving them or not.

Account Questions

If neither the attorney nor the law firm have an existing Judicialink account, click the "Create Account for Free" button on the front page, then follow the prompts.

If the law firm already has an existing account but the attorney does not, the law firm should add the attorney on Settings => Law Firm Attorneys menu. This menu is available to any user in the firm with admin rights, but is not available to those without admin rights. If you need help, feel free to contact us.

If the attorney has an existing account but the law firm does not (e.g. the attorney is going solo or joining a new firm), first disassociate the attorney from the law firm (unless the attorney is the only one in it, in which case just edit the profile). Then, a message will pop up allowing the attorney to create a new law firm identity.

If both the attorney and law firm have an existing account (e.g. a transfer), the law firm should go to Settings => Law Firm Attorneys and transfer the bar number.This menu is available to any user in the firm with admin rights, but is not available to those without admin rights. If you need help, feel free to contact us.

In most cases, turning off auto-pay (if on) and allowing the plan to expire is sufficient. Judicialink does not delete accounts because there are often situations where Judicialink continues to receive notices for an attorney. If you have special needs or questions about cancellation beyond this, please feel free to contact us.

So long as you have access to the login e-mail, you can reset your password on the front page using the "Forgot password? Click here" link underneath the password entry. If you are having difficulty, please feel free to contact us.

Please contact us in this case.

If you are on the "pay as you go" plan, rejected filings still result in a filing charge. If it is your position that the rejection occurred due to mistake, inadvertence, surprise, or excusable neglect, you may contact Judicialink and request the credit, describing what happened.

Go to Settings => User Permissions and add the e-mail of the assistant or paralegal. The password will start out being blank. The new account holder can then go in and set a password.

Go to Settings => Law Firm Attorneys.This menu is available to any user in the firm with admin rights, but is not available to those without admin rights. If you need help, feel free to contact us. A new login account will be created from the attorney's primary e-mail address.The password will start out being blank. The new account holder can then go in and set a password.

Go to Settings => Law Firm Attorneys. Click the "Remove" button to disassociate the attorney from the law firm.

Billing Questions

Filing fee payments are charged during the e-filing process. Judicialink helps you get your card information to the court, but the court, not Judicialink, does the actual card charging. The courts accept Visa and Mastercard only for filing fee payments. The courts use a third party, Heartland Payment Systems, to outsource their PCI compliance with credit cards, so that neither Judicialink nor the court holds onto your credit card information for filing fee purposes. Judicialink first forwards you to the Heartland site, then Heartland sends you back to Judicialink and provides Judicialink with an encrypted token to send to the courts with your filing. The courts then use that encrypted token to cause Heartland to charge your card the filing fee.

The court does not tell you the filing fee at any point during the filing process. It uses the details of your filing, such as the case type, document types, amounts at issue, jury demands, and so on, to determine what the correct fee is. Because this is the process, Judicialink cannot advise you beforehand what the fee will be, but instead refers you to the court's published fee schedule, which the courts update based on the statute.

If you need to renew or change your plan, go to Settings => Plan Selection / Renewal (menu near the top of the white space).

If you are on the "pay as you go" plan or have a prior bill to pay, go to Billing. The "Transaction History" page shows you an up-to-the-minute list of all filings. The "Invoice History" page shows what is actually due.

There is a separate answer for paying court filing fees versus paying Judicialink for services, since those two types of payment are on different systems.

For court filing fees, you can find the court's receipt either in your e-mail or in your Notifications menu (top of the white space under the Filing tab).

For payments to Judicialink, you can find a receipt in Billing => Transaction History.

In case you are concerned whether the court is correct about you missing the fee (they are usually correct), you can check the court's receipt from your e-mail or Notifications menu. It will look like a filing charge was made but normally you will see "Authorization Code: Null," indicating that payment was unsuccessful.

Once a filing is in and a fee has been charged to the case, you can no longer use e-filing service providers like Judicialink to pay. You must use the court's payment portal on www.utcourts.gov. The menu has been called either "Pay Fines or Fees" or "Make a Payment," although the court changes its page from time to time. The court's interface allows you to enter a case number and accepts payment.

There is a separate answer for paying court filing fees versus paying Judicialink for services, since those two types of payment are on different systems.

For paying court filing fees, go to Settings => Law Firm Credit Cards. You will be forwarded to the Heartland page to enter your card information, and when you are done, Heartland will return an encrypted token to Judicialink (this token does not actually contain your card information but allows Heartland to find it) to use in your filings.

For paying Judicialink, go to Billing => Auto-Pay Settings.

No, unless you have set up auto-pay.

Go to Billing => Transaction History.

Error Messages Questions

Please look at the error message, and consult our error message explanationsin this FAQ page (button near the top). If you are not getting enough help from these pages, please feel free to contact us.

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Copyright (c) Judicialink LLC. All rights reserved.

Judicialink LLC ("Judicialink") is a private business dedicated to providing electronic data processing and communications. Judicialink is not a court nor a government agency. Its sole relationship with the court is to facilitate electronic communications between individuals and the court. None of the content of this site is to be construed as legal advice, nor to create an attorney-client relationship. Judicialink is a limited liability company duly organized under the laws of the State of Utah. Pursuant to state law, no organizer, member, manager, or employee of Judicialink is personally liable under a judgment, decree, or order of a court, or in any other manner, for a debt, obligation, or liability of the company or for the acts or omissions of the company or of any other organizer, member, manager, or employee of Judicialink.